Shipping policy

Shipping Policy – HoodBorn LTD

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, product launches, or promotional events, processing times may be slightly extended. Customers will be notified if there are any significant delays.

UK Shipping

We currently ship throughout the United Kingdom.

Standard Shipping

  • Estimated delivery: 2–5 business days after dispatch.

Tracked Shipping

  • Estimated delivery: 1–3 business days after dispatch.

Shipping rates are calculated at checkout based on the selected shipping method.

International Shipping

International shipping may be available for selected countries. Delivery times and shipping costs will vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where applicable.

Please allow up to 24 hours for tracking information to update.

Lost, Delayed, or Damaged Parcels

HoodBorn LTD is not responsible for delays caused by shipping carriers, customs clearance, adverse weather conditions, or circumstances beyond our control.

If your parcel is lost, damaged, or has not arrived within the expected delivery timeframe, please contact us as soon as possible and we will work with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct at the time of purchase.

HoodBorn LTD cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Custom Orders & Hem Tag Placements

Products that require customisation, including hem tag placement selections or personalised options, may require additional processing time before dispatch.

As these products are made to customer specifications, they may not be eligible for return or exchange unless faulty.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

HoodBorn LTD
Email: hoodborn247@gmail.com

We aim to respond to all enquiries within 1–2 business days.